Digital Accessibility and ADA Compliance Policy

1. Accessibility Commitment

Our Commitment to Accessible, Inclusive, and Equitable Digital Experiences

Metzger Enterprises LLC d/b/a AutoRevolution is committed to providing digital experiences that are accessible, inclusive, and usable for all individuals, including people with disabilities.

We strive to ensure that our website, digital platforms, and online services are designed and maintained to support accessibility for the widest possible audience, regardless of technology, device, or ability.

1.1 Standards & Compliance

We aim to conform, where reasonably feasible, with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C), which are widely recognized accessibility standards for digital content and user interfaces. We also monitor evolving accessibility guidance, including WCAG 2.2.

Our accessibility efforts are undertaken in alignment with applicable laws and regulations, including:

• Title III of the Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act, where applicable
• Applicable state and local accessibility requirements

1.2 Policy Scope

This policy applies to, where applicable:

• Our primary website and customer facing webpages
• Lead generation forms and communication workflows
• Financing, payment, and scheduling interfaces
• Responsive and mobile web experiences
• Digital content published or maintained by AutoRevolution

1.3 Conformance Status

This website is partially conformant with WCAG 2.1 Level AA due to ongoing improvements. "Partially conformant" means that some content may not yet fully meet all accessibility requirements, but remediation is actively in progress.

1.4 Accessibility Features

As part of our accessibility efforts, we seek to implement and maintain accessibility features and practices that may include:

• Keyboard navigability and logical focus order
• Text alternatives for meaningful images and media
• Sufficient color contrast and readable typography
• Semantic HTML structure and accessible form labeling
• Compatibility with commonly used assistive technologies
• Responsive layouts that support zoom and reflow requirements

1.5 Ongoing Improvements

AutoRevolution is committed to making reasonable efforts to remediate identified accessibility barriers and to provide reasonable accommodations where appropriate and feasible under applicable law.

Accessibility is an ongoing process, and we continually evaluate and improve our digital experiences through measures that may include:

• Automated accessibility testing and scanning tools
• Manual accessibility audits and usability reviews
• Remediation of identified accessibility barriers
• Accessibility-focused design and development standards
• Periodic review of evolving WCAG guidance and legal requirements

1.6 Third-Party Content

Certain content, applications, payment tools, mapping services, chat features, or integrations on our website may be provided or operated by third parties. While we encourage third-party providers to support accessible experiences and accessibility standards, we cannot guarantee the accessibility of third-party content or platforms that are not under our direct control.

1.7 Third-Party Accessibility

To the extent AutoRevolution utilizes third-party vendors, platforms, or embedded services, AutoRevolution will make reasonable efforts to:

• Encourage vendors to conform to WCAG 2.1 Level AA
• Obtain accessibility documentation where available
• Evaluate third-party tools for accessibility impacts on user-facing functionality

1.8 Accessibility Oversight

AutoRevolution maintains internal accessibility oversight responsibilities through designated accessibility coordination and compliance personnel who assist with accessibility reviews, remediation planning, accessibility feedback management, and ongoing digital accessibility initiatives.

Accessibility-related requests, feedback, or escalation inquiries may be directed to:

• Accessibility Coordinator: Accessibility Compliance Coordinator
• Email: compliance@autorevolution.com
• Phone: 972-243-8460

1.9 Browser Compatibility

AutoRevolution strives to support accessibility and usability across commonly used modern browsers and assistive technologies. Our digital accessibility efforts are generally intended to support current versions of major browsers, which may include:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Accessibility functionality may vary depending on browser version, operating system configuration, assistive technology compatibility, or third-party integrations beyond our control.

1.10 Screen Reader Support

AutoRevolution endeavors to design and maintain digital experiences that are compatible with commonly used assistive technologies and accessibility tools, where reasonably feasible.

Accessibility testing and evaluation efforts may include compatibility reviews involving assistive technologies such as:

• JAWS
• NVDA
• VoiceOver
• TalkBack

Due to the evolving nature of browsers, assistive technologies, operating systems, and third-party content, some accessibility limitations may still occur in certain environments or configurations.

1.11 Accessibility Reviews

AutoRevolution periodically reviews evolving accessibility standards, guidance, and legal developments relating to digital accessibility, including:

• WCAG 2.1 Level AA
• WCAG 2.2 guidance and evolving best practices
• U.S. Department of Justice guidance regarding digital accessibility under the Americans with Disabilities Act
• Applicable federal, state, and local accessibility requirements

Accessibility standards, technologies, and legal interpretations continue to evolve, and AutoRevolution may update its accessibility practices, procedures, or policies as part of ongoing compliance and usability efforts.

1.12 Accessibility Training

AutoRevolution seeks to promote accessibility awareness and accessibility- focused practices among personnel involved in website content management, design, development, customer communication, and digital operations.

Accessibility-related guidance, standards, and best practices may be incorporated into applicable internal workflows, development procedures, remediation processes, and ongoing digital experience improvements.

1.13 Remediation Timelines

AutoRevolution endeavors to evaluate and address reported accessibility concerns within reasonable timeframes based on the nature, complexity, and impact of the reported issue.

Certain accessibility improvements, third-party integrations, legacy systems, technical limitations, resource considerations, or platform dependencies may require extended evaluation, phased remediation, or alternative accessibility accommodations while remediation efforts are in progress.

Accessibility remediation timelines may vary depending on factors including:

• Severity and scope of the accessibility issue
• Technical feasibility and implementation complexity
• Third-party vendor coordination requirements
• Security, legal, or operational considerations
• Availability of interim accessible alternatives

AutoRevolution remains committed to making reasonable efforts to improve accessibility and provide accessible alternatives where reasonably feasible under applicable law.

2. Accessibility Help & Feedback

How to Request Assistance, Report Accessibility Barriers, or Provide Feedback

We are committed to responding to accessibility concerns in a timely manner and to providing reasonable assistance to individuals who encounter accessibility barriers while using our digital services.

2.1 Step 1: Submit a Request

If you experience difficulty accessing any portion of our website or digital services, please contact us using one of the following methods:

• Phone: 972-243-8460
• Email: compliance@autorevolution.com

To help us evaluate the issue, please include, where possible:

• The webpage, feature, or functionality involved
• A description of the accessibility issue encountered
• The device, browser, or assistive technology used, if applicable
• Your preferred method for receiving information or assistance

2.2 Step 2: Request Acknowledgment

We generally acknowledge receipt of accessibility-related requests within two (2) to three (3) business days.

2.3 Step 3: Review and Assessment

Reported issues are reviewed to evaluate the nature and extent of the accessibility concern, including:

• Whether an accessibility barrier may exist
• Potential impact on users and core website functionality
• Availability of alternative accessible methods or accommodations
• Appropriate remediation measures and estimated timelines

2.4 Step 4: Response and Resolution

We aim to provide a response, remediation update, or accessible alternative within approximately ten (10) to fifteen (15) business days, depending on the complexity of the issue and the systems involved.

Accessibility issues affecting essential user functions, including vehicle browsing, lead submissions, financing applications, or customer contact workflows, may be prioritized for expedited review.

2.5 Step 5: Escalation

If you believe your concern has not been adequately addressed, you may request escalation for further review by our accessibility coordinator, compliance personnel, or management team.

2.6 Non-Retaliation

AutoRevolution does not discriminate against or retaliate against any individual for requesting accessibility accommodations, reporting accessibility concerns, or participating in accessibility-related reviews or investigations.